REACT Surveys is a well-established customer service measurement and management agency.

 

REACT’s main focus is to improve customer service levels through effective measurement programmes. We work in partnership with our clients to assess their sales, service and operational issues. This “hands-on” approach enables us to design and implement measurement systems that are appropriate to their business.

 

REACT offers a range of products which target various aspects of the customer service cycle. At the core of our service offering is our REACT Mystery Shopping programme, delivering accurate feedback of the customer’s experience.