Mystery Shopping

The REACT Surveys Mystery Shopping programme forms the core of our service offering and employs trained evaluators - mystery shoppers - who mirror "real" customer experiences and nteract as customers would, providing feedback and a detailed report that is available within 72 hours. REACT Surveys is the only company in South Africa to employ the world's premier Mystery Shopping Internet engine, SASSIE, that offers online written reports with incredibly fast turn-around times. REACT Surveys is the leading provider of Mystery hopping throughout Southern Africa, using a combination of both full-time and part-time mystery shoppers, depending on your needs. All evaluators are extensively briefed in mystery shopping techniques, thus ensuring that the results are as accurate as possible. Clients are also invited to briefing sessions to ensure a customised, complete understanding of the requirements and expectations of the mystery shopping exercise. Video Mystery Shopping is an additional product offering within this service and allows additional performance of service levels to be visually monitored. The footage or evaluation can be used for training and reward purposes.

REACT Surveys takes the mystery out of how your customers shop and experience your service delivery. Let our trained evaluators be your eyes and ears on the shop floor.